Privacy Policy

1. Introduction

Unchained ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you access or use our Platform or engage with us. By using the Platform, you acknowledge that you have read and understood this policy.

2. Personal Information We Collect

We collect information you voluntarily provide to us and information collected automatically:

Account information: name, email address, mailing address, telephone number, date of birth, password and profile picture.

Identification information: government ID (e.g., driver's license, passport) for artists and venues to verify identity and comply with Know Your Customer (KYC) requirements.

Financial information: payment card details, bank account numbers, tax identification numbers (for payouts to artists/venues), transaction amounts and purchase history.

User‑Generated Content: any content you upload or transmit via the Platform, such as reviews, messages, photographs and performance details.

Usage data: IP address, device identifiers, browser type, operating system, referral URLs, pages visited, links clicked, session durations and other analytics data.

Location data: approximate location derived from IP address; optional precise location if you enable location services in our mobile app.

Cookies and tracking technologies: see our Cookie Policy for details.

We do not knowingly collect personal data from children under the age of 13. If we become aware that a child has provided us with personal data without parental consent, we will delete such data.

3. How We Use Personal Information

We process personal information for the following purposes, relying on legal bases under the GDPR:

Provide and maintain the Platform (Contractual Necessity): to create accounts, process transactions, facilitate event listings, handle payments and provide customer support.

Improve and personalize services (Legitimate Interest): to analyze usage, develop new features, perform data analytics and customize user experiences.

Marketing (Consent or Legitimate Interest): to send promotional communications, event recommendations and newsletters. You may opt out of marketing communications at any time.

Fraud prevention and security (Legitimate Interest): to monitor and protect the security of the Platform, detect and prevent fraudulent activity and enforce our policies.

Legal obligations and compliance (Legal Obligation): to comply with applicable laws (e.g., tax, AML, consumer‑protection laws, privacy laws), respond to requests from law enforcement and protect our rights and users' rights.

4. Sharing of Personal Information

We may share your information:

With service providers: payment processors, identity verification services, email and SMS delivery services, analytics providers, cloud hosting providers and marketing partners who process data on our behalf under data‑processing agreements.

With other users: information you choose to share publicly (e.g., in reviews or event pages) will be visible to others.

With artists and venues: when you purchase tickets or interact with events, relevant personal information (e.g., contact details) may be shared with the respective artist or venue to fulfill the transaction and communicate about the event.

In corporate transactions: if we are involved in a merger, acquisition, financing or sale of assets, your information may be transferred.

For legal and safety reasons: to comply with law, protect the rights and safety of you, us or others, investigate fraud or respond to lawful requests.

We do not sell personal data for monetary consideration.

5. Cookies & Similar Technologies

We use cookies, web beacons and similar technologies to collect usage data and improve our services. Cookies may be session‑based or persistent. Some cookies are strictly necessary to operate the Platform; others are used for preferences, analytics and advertising. Under the ePrivacy Directive, we obtain your consent before storing non‑essential cookies on your device. You can adjust your cookie preferences via our cookie banner or by changing your browser settings.

6. International Transfers

Unchained is based in the United States and may process personal data in other countries. When transferring personal data outside the European Economic Area, we ensure an adequate level of protection through Standard Contractual Clauses or other lawful transfer mechanisms.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting or reporting requirements. When we no longer need personal data, we securely delete or anonymize it.

8. Security Measures

We implement technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or destruction. These measures include encryption, access controls, intrusion detection systems, regular audits and staff training.

9. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

Access: obtain confirmation of whether we process your personal data and request a copy.

Rectification: request correction of inaccurate or incomplete data.

Erasure: request deletion of personal data ("right to be forgotten") in certain circumstances.

Restriction: request restriction of processing while we verify or investigate your concerns.

Data portability: receive personal data you provided in a structured, commonly used and machine‑readable format and transmit it to another controller.

Object: object to processing based on legitimate interests or for direct marketing purposes.

Withdraw consent: where we rely on consent, withdraw it at any time without affecting prior processing.

Lodge a complaint: with a supervisory authority if you believe we have violated your data‑protection rights.

You may exercise these rights by contacting us at privacy@unchainedtickets.com. We may verify your identity before fulfilling your request.

10. Children's Privacy

Our services are not directed at children under 13 (or under 16 in the European Union). We do not knowingly collect personal data from children. If you believe we have unintentionally collected such data, please contact us so we can delete it.

11. Changes to this Privacy Policy

We may update this policy periodically. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform constitutes acceptance of the updated policy.

12. Contact Us

For questions about this policy or our data practices, contact our Data Protection Officer at privacy@unchainedtickets.com or write to Unchained Tickets.